1. We offer free next working day UK delivery with all orders over £49.00, otherwise UK next working day delivery is £7.50 if under £49.00.
We also have next day pre-10.30am (£20) and pre-12pm (£15) & Saturday (£20.00) options available at checkout but these are only available to mainland UK.
Delivery is to your doorstep/front hallway. If have a disability or special needs then please contact us on firstname.lastname@example.org and we will try our best to help.
2. Do you deliver internationally?
We sure do. Because aiBox products are light weight and flat packed, we can deliver to just about any country in the world that has a runway & a cargo-hold. Price varies depending on type of item, size of item & country, for accurate pricing please add your item to the shopping basket and click ‘estimate delivery charges’. Whilst we aim for prompt, efficient service, we’ve had to compromise on chartered planes direct your door due to cost! However, you can normally expect to receive your goods in 3-5 working days in Europe and 7-10 working days for the rest of the world. Whilst we aim to use UPS for most of our deliveries, local partners may vary country-to-country.
3. Do you deliver locally?
aiBox is about being eco & sustainable where we can. Which is why when we found out our local deliveries were taking a route as long as our most distant deliveries to Scotland thus depleting any saving on carbon emissions from working with a sustainable sourced material, we decided to work on a solution to ensure we are being as eco-friendly as possible from manufacture to delivery. Which is why, all deliveries within a 10-mile radius of our home her in the capital of Wales (Cardiff), are by our very own home-grown local cycle couriers. Whilst every effort is made to utilise the local cycle couriers where we can, those eligible for the program will know here in the heart of Wales, the weather is not always on our side and as much as we’d hope it’s just a passing shower, we don’t want to keep our customers waiting hence in certain circumstances, local deliveries will also be handled by national couriers such as UPS.
3. Do I need to be home for the delivery?
Yes & No. Whilst we have full track & traceability for all our deliveries, it does require a signature upon delivery. However that can be mum, brother, friend, neighbour or even the dog! But sure, if nobody is home, then you can expect your delivery to be attempted the next working day. If like us you’ll be hard at work for most of the week 8am – 6pm, then for quick, efficient prompt service, why not change your delivery address to your office at checkout – that why you can make all you colleagues jealous too with your brand new purchase, as well as utilise the opportunity to take advantage of our ‘refer-a-friend’ scheme, where for every successful referral you get, we have goodies from our animal zoo range for you, free of charge!
4. All deliveries are dispatched same working day before if placed before 5pm, for next day delivery. So, if you order on a Tuesday at 3pm, you can expect to receive your order between 8am – 6pm the next working day….which would be Wednesday. But, if you order say Friday at 6pm, or Sunday at 1am – why would you order at 1am? never mind, we’ll still process it as soon as our logistics team is in Monday, for next business day delivery to you on Tuesday.